How to fix game crashing and Battleye Cloud not being verified?

Question

The game closes itself and I don't know why, but it tells me that batlellaye cloud has not been verified.

Please help. How to fix it?

Comments

I recommend you to contact Cipsoft and check also these other threads:

https://www.tibiaqa.com/30396/how-can-fix-launcher-from-being-stuck-as-unable-to-access-the-game-windows

https://www.tibiaqa.com/20263/how-fix-failed-initialize-battleye-service-driver-load-error-1450-error

Answer 1

Try this:
 

1. Update graphics drivers: Make sure your graphics card drivers are up to date. Outdated or incompatible drivers can sometimes cause crashes or compatibility issues.

2. Disable unnecessary background processes: Close any unnecessary programs running in the background, as they can interfere with the game's performance and stability.

3. Disable overlays: Temporarily disable any overlays or third-party software that may be running alongside the game, such as Discord overlay, NVIDIA GeForce Experience overlay, or any screen recording software.

4. Run the game as an administrator: Right-click on the game's executable file or shortcut, select "Run as administrator," and confirm the action. This ensures the game has the necessary permissions to run smoothly.

5. Disable antivirus/firewall: Temporarily disable your antivirus or firewall software to check if they are causing any conflicts with the game. If the issues are resolved, add Tibia and BattlEye to the exceptions or whitelist in your security software.

6. Reinstall BattlEye: If BattlEye Cloud verification issues persist, try reinstalling BattlEye. You can find the BattlEye installer in the Tibia installation folder. Run the installer and follow the prompts to reinstall the BattlEye service.

7. Contact support: If the problems continue to occur, it's advisable to contact Tibia's support team. Provide them with detailed information about the issues you are experiencing, including any error messages or logs you have encountered. They will be able to provide you with further assistance or guidance specific to your situation.