How can I fix my launcher from being stuck as I'm unable to access the game? (Windows 10)

Question

I'm trying to open Tibia through my Start Menu shortcut on Windows 10 and this is the only thing that shows up in the launcher.

The only way I could access the game was through an alternate launching file found somewhere in the installation, so I used that opportunity to backup my settings and uninstall. To my surprise, the problem remained and now I'm really locked out of the game as the alternate launching app doesn't show up anywhere in my fresh install.

Has anyone had this problem before? How can I fix it?

Comments

Any update?

Answer 1

It's working fine for me now and for ~15,000 people that are online. It's not an official info, but what I've heard in the forums is that one of the API's used by the clients to check for updates (or something like that) was unresponsive/instable most of the day. That's why the client couldn't open correctly. The secondary launcher, probably, starts the client without checking this API, that's why it was working.

This info makes sense. I always play after server save and in the last year, I had this issue a handful of times, usually on Tuesdays when they had a prolonged downtime to apply patches and updates. So I believe that this issue is related with their server being unresponsive and not a client issue, which means that there is no need to reinstall the client. You just to need to wait for them to fix the problem there. It can take a few (or many) hours though.

Answer 2

This is what I found on the forums about other players experiencing the same issue also on Windows 11, Cipsoft states it's resolved here-

Yesterday, there were login problems and issues with the Tibia launcher after 20:30 CEST which were resolved around 23:15 CEST.

Here's an official response under the thread, Mac Client Display Issue on the technical boards about this issue-

Some players have reported that they have display issues after the fix for the mac client was released. Unfortunately, the tests on our systems can't reproduce the issue.

To be able to identify the source of the problem, we need some more information from you. So everyone that has this problem, please write an email to tech@cipsoft.com and tell us the macOS version you are running and the CPU you have.

Thank you in advance for your help.

This Reddit post appears to have been a workaround-

1. disconnect from your internet connection

2. open tibia

3. connect to network again