Can I return items bought at Store?

Question

Hello dear Tibians!

If I buy some product at Store and do not like it, can I return it and refound my Tibia Coins?

If yes, does it can be made to all Store prodcts? How many days do I have to give up my purchase?

Answer 1

Indeed, furniture or deco items cannot be returned. I tried and they told me it is not possible due to technical limitations.

However, you can return a mount. I did it once, but they told me it was something I could do only once.

I leave you a link from the tibia website where they elaborate on the matter: Tibia support.

(As an additional note, I could also return tibia coins, which I bought in the store when they were non-transferable. So they refunded me so I could buy them from a reseller. Now you can buy transferable coins directly on the webshop).

Answer 2

Yes, You can do this only once in the whole transaction history, up to two weeks after buying the item. It is assumed that e.g. you can test mount / outfit and if you don't like to return it. Of course you will get your money back :)

this would mean that you can only return one item.

Answer 3

It depends of the item.

For example you can return once items as: hirelings, hireling's outfits, outfits, mounts.

But I think that for furtinure they don't return, or at least they didn't to me once that I bought something bye mistake

Comments

So if we can return mounts outfits etc thats was no fair if we can't return a furinure :(

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I tryed to return the carnivora plant, and they refused, and a few days ago I returned 2 hirelings outfits that I had bought.
No real sense for meee, but this is how it happened to me

Answer 4

There are few products that are refundable:

- Mounts and outfits purchased within 14 days, afterwords are non-refundable and can be done only once per account.

- Hirelings, Hirelings Dresses and Hirelings Jobs- purchased within 14 days, afterwords are non-refundable and can be done only once per account.

- Express Character World transfer - no time limit.

Source: https://www.tibia.com/support/?subtopic=gethelp&topicid=5

Answer 5

I agree with the answers above. I will add that you can return a purchased item from the store only up to 14 days. After 14 days you cannot return anything.