Indeed, furniture or deco items cannot be returned. I tried and they told me it is not possible due to technical limitations.However, you can return a mount. I did it once, but they told me it was something I could do only once.I leave you a link from the tibia website where they elaborate on the matter: Tibia support.
(As an additional note, I could also return tibia coins, which I bought in the store when they were non-transferable. So they refunded me so I could buy them from a reseller. Now you can buy transferable coins directly on the webshop).
Yes, You can do this only once in the whole transaction history, up to two weeks after buying the item. It is assumed that e.g. you can test mount / outfit and if you don't like to return it. Of course you will get your money back :)
this would mean that you can only return one item.
It depends of the item.
For example you can return once items as: hirelings, hireling's outfits, outfits, mounts.
But I think that for furtinure they don't return, or at least they didn't to me once that I bought something bye mistake
There are few products that are refundable:- Mounts and outfits purchased within 14 days, afterwords are non-refundable and can be done only once per account.- Hirelings, Hirelings Dresses and Hirelings Jobs- purchased within 14 days, afterwords are non-refundable and can be done only once per account.- Express Character World transfer - no time limit.
Source: https://www.tibia.com/support/?subtopic=gethelp&topicid=5
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