History
Until 2003 Update, the report features were available for all players, but due to large overflow of information (players oftenly misused that report to ask for free items among other misuses), these features were made exclusive for the tutors, which had been just introduced.
After the volunteers gamemasters were dismissed in August 05, 2010, the ingame Rule Violation report (ctrl + r) was removed since there was not going to be ingame rule enforcement anymore.
The Spring patch 2010 changed the report system once again, giving all players the ability to report all rule violations, leaving only the bug reports exclusively for the tutors.
Current System
Reports can be submitted ingame or from the website, depending on what’s being reported.
After submitting a report you can view its status on the my account page on tibia.com. There are two possible statuses of your submitted report:
- Pending - Customer Support must still take a look at it;
- Processed - Customer Support has already dealt with the report and applied punishments if necessary;
Note: You may only have 2 pending reports at a time (excluding bot/macro reports). Further, you will not be able to make any reports if you have made too many invalid reports in the last 30 days. In the Rule Violation Reports section on your account page, you can check how many reports you have left.
When this system was first introduced, it was also possible to see if the report was accepeted or rejected, but this option was removed.
SOURCE: TIBIAFANDOM