Is there any way to track a Recovery Key letter?

Question

Depending on where you live in the world, some postal services across the globe can be quite problematic. As we can read on Tibia FAQ, a new RK that never reached the address intended will not be reimbursed.

FAQ answer

But is there any way where we can actually pay for the tracking of the letter somehow? Or there is no way of doing it? If after a month without the letter arrival, my only resource is to pay for another RK if the local mail service can't tell me anything about the Cipsoft's letter?

Comments

No, tracking this letter is a security breach.
The same goes for mail containing sensitive data.
It's a known procedure in the mail system (in Brazil as well) some mails are not to be tracked.

Federal Police officers are the only ones allowed to verify the contents of the letter and track it fully, although that requires a warrant. (In Brazil)

Answer 1

Since I know you cannot track, it will depends on how fast the mal service in your countrie is. For example I know that in Brazil RK takes like 1Month or more but in Spain the normal is 1-2 Weeks.

I think the only way is to wait and see references of friends in the same citie or countrie to have an idea of how much longer it will takes.

Comments

Thanks for the answer!

---

Also in some conutrys like Venezuela it NEVER arrived.

Answer 2

It's possible it can take over a month, depending on where you live to receive a recovery key. I know someone who had to wait well over a month and they live in the United States. It was taking so long so they ended up ordering another and ended up with two! Please be patient, I understand it's important to have one but I'd wait a little over the month. I believe you cannot track it because it's just shipped with a letter not a package. What I would do is contact customer service to ask them when they shipped it out or if they can give you additional information.

Depending on where you live it may take up to 4 weeks respectively 6 weeks (South and Middle America) for the requested letter to arrive. Keep in mind that the letter will only be sent to the address that was entered in the registration when the recovery key was requested.

If this time has passed and no letter has arrived even though you are sure that the address in the account registration is correct, please log into your account and contact customer support.

• In case you have corrected your address in the account registration after ordering the recovery key, you will have to order the recovery key again once the correct address is valid after 30 days. Note that you will also have to pay again for this service.

• If the account is not registered correctly with your address and you do not have access to it anymore, it is not possible for you to get a new recovery key for this account.

Source:https://www.tibia.com/support/?subtopic=gethelp&entryid=36