Why don't the temple NPC Azalea in Rathelton heal all status conditions?

Question

I wonder why this Temple NPC  does not help players by curing Status Conditions such as Electrified and Cursed etc.

It says about her on the wiki that "She can heal you up to 65 hp and can also remove any harmful Status Conditions".

Electrified and Curse for example are both classified as harmful status conditions

I went first on one of my noobchars that didn't have any Rathleton voting points to try it out and she didn't heal it.

Then I went on my main that has the highest rank of citizen in Rathleton with max points, but she did not heal that character either.

When I use the keyword "Heal" to her, she answers "You aren't looking that bad. Sorry, I can't help you. But if you are looking for additional protection you should go on the pilgrimage of ashes or get the protection of the twist of fate here."

Anyone knows why this is the case?

Comments

Honestly, I don't think there's any plausible explanation. I assume it's just a programming error. I believe it has already been reported by a tutor, but it's probably not among CipSoft's priorities to fix it.

Answer 1

I ran into this some time in October 2021, and discovered that the keyword "help" (instead of "heal") does the trick:

09:16 Mathias Bynens [638]: help
09:16 Azalea: You are poisoned, my child. Let me soothe your pain.

So NPC Azalea can in fact heal all status conditions. The bug (or at least, unexpected behavior) is that the usual "heal" keyword doesn't work with Azalea, even though it works for all other temple NPCs. Here's an example of me saying "heal" while poisoned:

09:16 Mathias Bynens [638]: heal
09:16 Azalea: You aren't looking that bad. Sorry, I can't help you. But if you are looking for additional protection you should go on the pilgrimage of ashes or get the protection of the twist of fate here.

09:16 Mathias Bynens [638]: help
09:16 Azalea: You are poisoned, my child. Let me soothe your pain.

Compare this to any other temple NPC, e.g. Yberius in Venore:

09:19 Mathias Bynens [638]: hi
09:19 Yberius: Welcome, young Mathias Bynens! If you are heavily wounded or poisoned, I can heal you for free.
09:19 Mathias Bynens [638]: heal
09:19 Yberius: You are cursed. Let me remove the hex.

Note that in Yberius' first message, "heal" is even marked in dark blue, indicating that this is a valid keyword to use. The same is true for most other temple NPCs.

I believe that Azalea used to respond to "heal" correctly until some time in 2020. I reported it as a bug to CipSoft in October 2021 (Ticket#20211011420020).

Comments

Has Cipsoft confirmed to you that this is a bug? I ask because it has been a very long time since 2020. Personally, I am also waiting for some bugs to be fixed. One of them remains not fixed for more than a year.

---

The only answer I received was this one: "Hello,

Thank you for your report. Let's get this problem resolved for you.

I've forwarded your information to our development team. If it turns out to be a game error, we will take care of this issue as soon as possible. However, please be patient as it may take some time to identify the exact problem and to implement an appropriate fix.

If you have any other questions, please let me know.

Kind regards,
Ellbar
CipSoft Tech Support"