What's the turnaround time for a ticket on Tibia?

Question

On Tibia.com you are able to submit a ticket on your account page for any type of support. You can also email as well. There are three different categories: Payments, General, and Technical Problems. My question is there a turnaround time for a ticket? I'm wondering if this is a 24/7 option as well or just during the business days (Monday-Friday).

Answer 1

Their response is horrible.

It took them 4 days to resolve the simple issue with a frozen character after not playing for a while

Good luck.

Comments

Oh wow so it took you 4 days to get a response in your case? I'm wondering if it obviously depends on the case their turnaround time...hmm..

Answer 2

it's true, usually on business days they write back within 24 hours, but when there is a many of responsibilities, it will happen longer. Unfortunately, their answers aren't always helpful.